copyright, privacy and disclaimer notice

Thank you for visiting our website and showing an interest in what we do. We obviously encourage people to use material posted on this site, but parts of it have been used with the kind permission of other parties who hold and control the copyright. Therefore, should you wish to reproduce any part of this site for anything other than personal and private use, please contact us first at

We would be grateful if you would read through the “small print” below.


Liability: All visitors to this website use and view all functions at their own risk. Buckinghamshire Fire & Rescue Service (BFRS) accepts no liability for any consequential damage caused to the user or their software, data or property as a result of their visit to or use of our website.

BFRS tries hard to maintain the accuracy and reliability of the information on this website, which is provided for convenience as part of the service we offer. It accepts no liability for problems arising from the use of, or reliance on, this information.

Hyperlinks: This website may contain links to and/or advertisements relating to other websites maintained by us in addition to links to websites maintained by unrelated companies and people. A link to, or an advertisement relating to, a non-BFRS website does not mean that BFRS approves, endorses or accepts any responsibility for that website, its content or use, or the use of products and services made available through it.

If you decide to leave our website and access these other websites, you do so at your own risk. All rules, policies and operating procedures of these websites will apply to you while you are on them.

People providing access to our website via a link from another website are solely responsible for the content, accuracy, opinions expressed, privacy policies, products or services of, or available through, the source website and for any representations made or impressions created concerning BFRS.

Privacy Notice

BFRS is committed to protecting you and your family's personal information. This privacy notice tells you what to expect when BFRS collects personal information. It applies to information we collect about:

  • Visitors to our website.
  • People who use our services, for example those who request a home safety check from us.
  • Job applicants and current and former employees.

What information does BFRS collect about me?

Whether you are completing a job application, making a complaint, participating in, accessing or signing-up to any of BFRS's activities or online content, we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone number or date of birth.

Sometimes we will require you to provide additional personal information. When we do this we will provide further information as to why we are collecting your information and how we will use it.

How do we use your information?

We will use your personal information for a number of purposes, for example to provide you with services such as to contact you to arrange a home safety check that you have requested.

We will keep your information confidential and generally we will only use your information within BFRS and not provide any of your personal information to other companies or individuals unless required to by law.

Whenever you provide sensitive information, we will ensure all reasonable steps are taken to protect it and we will also take security measures to protect your personal information in storage.

Our website provides links to third party sites. We do not control these websites, and we encourage you to review their privacy policies as other websites linked from this site do not necessarily follow the same policies. Further information on your rights under the Data Protection Act 1998 can be found on the Information Commissioner's website.

NHS Data – Fair Processing Statement 

NHS England, the Royal College General Practitioners and Fire and Rescue Services (FRS) in England work together to ensure preventative resources are offered to those who may benefit most. This is achieved by referrals and the sharing of information (where relevant, proportionate and necessary) to allow fire service personnel to undertake Safe and Well visits and Home Fire Safety Checks. If you require more information about how NHS England use and share your information, please click here

Research has shown that those at high risk from fire death and injury are those who are most likely to impact on a range of NHS services. Safe and Well visits and Home Fire Safety Checks are developed between local health practitioners and FRSs to meet local health-risk priorities. They therefore represent an intervention which can improve people's quality of life while reducing demand on critical services. 

The majority of fire deaths in the UK occur amongst the elderly population. However, older people are most vulnerable to fire and a number of other risks. A Safe and Well visit / Home Fire Safety Check from the FRS is proven to make them safer and can reduce risk significantly across a range of factors. 

In one area of the United Kingdom where this work has been piloted since 2007, there has been a very significant reduction in fire deaths and injuries which has developed into a current trend well below the national average. So we know this work can save many lives. 

The FRS and NHS will continue to work together in the future to ensure the visits undertaken by the FRS are effective in helping to make making people safe and well.

People who make a complaint to us

When we receive a complaint we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We compile and publish statistics showing information about the number of complaints we receive, but not in a form which identifies anyone.

We will keep personal information contained in complaint files in line with our retention policy. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Job applicants, current and former employees

When individuals apply to work at BFRS, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Disclosure and Barring Service (DBS), we will not do so without informing them beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed. It will then be destroyed or deleted. We retain anonymised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment with BFRS, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with BFRS has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.


What is a cookie? | How to delete and control cookies

We use cookies on this website. We will not use cookies to collect personally identifiable information about you. A cookie is a small piece of text stored on your computer, phone or whatever you use to surf the internet. Cookies have various uses and we've listed the ones we use below, as well as details about managing them.

  • Cookie: Content management cookies
  • Name: RapidSessionID ASPXANONYMOUS
  • Purpose: These cookies are set by our content management system and are used to manage and track content changes. They are set automatically even for public users and blocking them will have no effect on your browsing experience.

Access to personal information

BFRS tries to be as open as possible in giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

  • Give you a description of it.
  • Tell you why we are holding it.
  • Tell you who it could be disclosed to.
  • Let you have a copy of the information in an intelligible form.

To make a request to BFRS for any personal information we may hold, you need to put the request in writing and address it to our Internal Compliance Team at: Buckinghamshire Fire & Rescue Service Headquarters, Stocklake, Aylesbury, HP20 1BD.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Complaints or queries

BFRS aims to achieve the highest standards when collecting and using personal information and takes any complaints it receives about this very seriously. We encourage people to let us know if they think that our collection or use of information is unfair, misleading or inappropriate. We also welcome suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of BFRS’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

How to contact us

Address: Information Governance & Complaints Manager, Buckinghamshire Fire & Rescue Service Headquarters, Stocklake, Aylesbury, HP20 1BD.

Telephone: 01296 744442 | Email:


If you have any questions about this privacy policy or concerns about the way we process your personal data, please contact Gerry Barry using the number or email address above.