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Complaints Policy

We are committed to working in an open and accountable way that builds the trust and respect of all our stakeholders.

One of the ways in which we can continue to improve our service is by listening and responding to the views of stakeholders, and in responding positively to complaints.

Counter-fraud and Corruption Policy

This Counter-Fraud and Corruption policy is to advise and guide members and employees of the Authority, contractors, suppliers, partner organisations and service users, on the Authority’s approach to issues of fraud and corruption.

Data Quality Policy

Buckinghamshire & Milton Keynes Fire Authority recognises the need for an appropriate balance between openness and confidentiality in the management and use of data and information and the importance of this data being accurate and available, as a fundamental requirement for the prevention of injuries and deaths.

Employee Communication Policy

Effective communication is fundamental to the success of any organisation.

Communication takes many forms, and it is our policy that every employee of Buckinghamshire Fire & Rescue Service has responsibility for effective communication, and for participating in the delivery of the organisation’s communication strategy through the use of the communication tools available.

Employee Relations Policy

We strive to create a sustainable working environment capable of delivering an efficient and effective service. This is driven by a joint commitment towards transformation, continuous improvement and development for the Authority, its employees and ultimately the community it serves.

Organisational Development Policy

We recognise that our employees are a vital factor in the efficient and effective operation of this Service, and we strive to develop their skills and create succession profiling.

Pay Policy Statement 2018-19

Policy setting out the principles of accountability, transparency and fairness relating to pay. The policy lays down how pay is managed and set for all employees of Buckinghamshire & Milton Keynes Fire Authority including the Strategic Management Board.

Previous pay policy statements:

Pay Policy Statement 2017-18

Employee and Potential Employee Privacy Statement

This Privacy Statement sets out the basis on which all personal data collected or provided by individuals, will be processed by the Authority during the employment life cycle and details how the Authority manages employees and potential employees personal information within the People & Organisational Development (POD) Directorate.

Reward and Recognition Policy

We recognise that our employees are a vital factor in the efficient and effective operation of the Service. In this respect the Authority is committed to ensuring employees are valued and rewarded for their contribution to the Authority.

Training Learning and Development Policy Statement

This policy outlines the Authority's commitment to training, learning and development. Effective learning and development enables the Authority to deliver its services to the community effectively and efficiently, within legal requirements, supporting resilience and business continuity. Development opportunities also support the individual in expanding their potential as well as meeting or exceeding performance expectations.