copyright, privacy and disclaimer notice

Thank you for visiting our website and showing an interest in what we do. We obviously encourage people to use material posted on this site, but parts of it have been used with the kind permission of other parties who hold and control the copyright. Therefore, should you wish to reproduce any part of this site for anything other than personal and private use, please contact us first at enquiries@bucksfire.gov.uk

We would be grateful if you would read through the “small print” below.

Disclaimer

Liability: Liability: All visitors to this website use and view all functions at their own risk. Buckinghamshire & Milton Keynes Fire Authority ( the Authority) accepts no liability for any consequential damage caused to the user or their software, data or property as a result of their visit to or use of our website.

The Authority tries hard to maintain the accuracy and reliability of the information on this website, which is provided for convenience as part of the service we offer. It accepts no liability for problems arising from the use of, or reliance on, this information.

Hyperlinks: This website may contain links to and/or advertisements relating to other websites maintained by us in addition to links to websites maintained by unrelated companies and people. A link to, or an advertisement relating to, a non-BFRS website does not mean that BFRS approves, endorses or accepts any responsibility for that website, its content or use, or the use of products and services made available through it.

If you decide to leave our website and access these other websites, you do so at your own risk. All rules, policies and operating procedures of these websites will apply to you while you are on them.

People providing access to our website via a link from another website are solely responsible for the content, accuracy, opinions expressed, privacy policies, products or services of, or available through, the source website and for any representations made or impressions created concerning BFRS.

Privacy Notice

BFRS is committed to protecting you and your family's personal information. Our privacy notice tells you what to expect when BFRS collects personal information

People who make a complaint to us

When we receive a complaint we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We compile and publish statistics showing information about the number of complaints we receive, but not in a form which identifies anyone.

We will keep personal information contained in complaint files in line with our retention policy. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Job applicants, current and former employees

When individuals apply to work at BFRS, we will only use the information they supply to us to process their application and to monitor recruitment statistics. See our Employee and Potential Employee Privacy Statement here.

Cookies

What is a cookie? | How to delete and control cookies

We use cookies on this website. We will not use cookies to collect personally identifiable information about you. A cookie is a small piece of text stored on your computer, phone or whatever you use to surf the internet. Cookies have various uses and we've listed the ones we use below, as well as details about managing them.

  • Cookie: Content management cookies
  • Name: RapidSessionID ASPXANONYMOUS
  • Purpose: These cookies are set by our content management system and are used to manage and track content changes. They are set automatically even for public users and blocking them will have no effect on your browsing experience.

Access to personal information

BFRS tries to be as open as possible in giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

  • Give you a description of it.
  • Tell you why we are holding it.
  • Tell you who it could be disclosed to.
  • Let you have a copy of the information in an intelligible form.

To make a request to BFRS for any personal information we may hold, you need to put the request in writing and address it to our Internal Compliance Team at: Buckinghamshire Fire & Rescue Service Headquarters, Stocklake, Aylesbury, HP20 1BD.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Complaints or queries

BFRS aims to achieve the highest standards when collecting and using personal information and takes any complaints it receives about this very seriously. We encourage people to let us know if they think that our collection or use of information is unfair, misleading or inappropriate. We also welcome suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of BFRS’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

How to contact us

Address: Information Governance & Complaints Manager, Buckinghamshire Fire & Rescue Service Headquarters, Stocklake, Aylesbury, HP20 1BD.

Telephone: 01296 744442 | Email: gbarry@bucksfire.gov.uk

Questions

If you have any questions about this privacy policy or concerns about the way we process your personal data, please contact Gerry Barry using the number or email address above.