The Fire Service

You have the right to access information about you including the right to obtain confirmation that we process your personal data, receive certain information about the processing of your personal data, and to obtain a copy of the personal data we process. For more information, and details on how to raise a request, please go to this page.

Our approach aims to make as much information available as possible, to be open, honest and accurate in providing this information, and in creating records that may be of public interest. There are a number of ways in which you can request information from us, details of these can be found here.

We make every effort to provide the best possible service we can, and we aim to learn from things we do well. If you would like to let us know about something you think we have done well, or if you would like to thank one of our employees you can do so here.

Although we make every effort to provide the best possible service we can, we understand that there may be areas in which we can improve. We will address concerns and investigate improvement opportunities by acting on suggestions received. If you would like to make a suggestion or have a concern about us you can raise these with us here.

We welcome driveway widening as it takes cars off the road and allows fire engines to pass more easily. If your building plans are obstructed by a yellow post we will normally agree to its removal. Please let our Water Officer know by clicking here. We will pass by and put up a replacement yellow plate on nearby roadside furniture.

Our Water Officer would be pleased to hear from you if you are aware of a leaking fire hydrant, missing yellow hydrant sign or a knocked over yellow post in Buckinghamshire or Milton Keynes. Please click here to provide details of a hydrant related matter. If the structure is not yellow then your water or gas company will be able to help.

If you need to get a copy of an incident report please send request to us by clicking here. Make sure you include your name, contact details, the date of the incident and the address where the incident occurred. Once we have received your enquiry we will contact you regarding the next steps. Please note, there may be a charge for this service.

Although we make every effort to provide the best possible service, we may sometimes make mistakes. Your complaints are important to us. Where something has gone wrong, it helps us to put it right and improve our service. Details on how to make a complaint can be found here.

We are sorry, but we do not fill ponds because using cold chlorinated water from a town water main may kill any fish and small creatures living in it. If a natural pond dries out, it is a matter for the RSPCA, an animal rescue society or the Environment Agency. These organisations have specialist knowledge, and will be able to visit and identify actions to be taken to help any local wildlife being affected by the dry conditions.