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ICT Service Desk Technician

Information

Reference:

VAC000241

Closing Date:

8 December 2022 at Midnight

Category:

Support

Region:

Buckinghamshire

Location:

Brigade Headquarters, Stocklake, Aylesbury, Hp20 1BD

Salary:

£25,363 – £28,216 a year

Package:

  • Full time
  • Permanent contract
  • 37-hour week
  • Local Government Pension Scheme
  • Good annual leave entitlement
  • Employee benefits
  • Employee Assistance Programme
  • Occupational Health
  • Free onsite parking
  • Onsite gym facilities

Are you a problem solver, team player and an IT whizz? A fantastic opportunity has been made available to join our team as an ICT Service Desk Technician.

About us

Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. Not all lifesavers wear uniforms. We employ around 100 people from specialist support staff to education and fire prevention. We are a diverse, welcoming community – will you join us?

Find out more about us and our values at www.bucksfire.gov.uk/join-us/

About the role

The Service Desk team plays a key role in the service by providing a single initial customer interface for all information and communications technology service requests.

You will be responsible for

  • Providing fast and effective resolution to user ICT issues. These include local and wide area networks; remote networking, desktops, and laptops; security and mobilising and control systems.
  • Support the provision of a 24-7 ICT service by being part of an on-call rota
  • Travel around Buckinghamshire and Milton Keynes offering on site ICT support

About you

We are looking for

  • A natural problem solver and task finisher
  • Can work under minimum supervision, dealing with multiple tasks, with often demanding deadlines
  • A great communicator who keeps customer satisfaction at the heart of all they do

Experience and skills required

  • Strong ICT problem solving skills and driven to deliver a ‘first-time resolution’ for internal customers
  • Great team working skills
  • Experience in Network and PC support with specific experience in supporting MS Windows, MS SQL, MS Office 365, and Exchange
  • A valid driving license is essential

Interviews

If there are any adaptions or adjustments, we can make to assist you in your application or with our recruitment process, please contact us via email or telephone. For further information about the role please review the job description, which can be downloaded via the link below.

(Internal applicants please log in using your iTrent Self Service username and password)

So, if you think you’ve got what it takes and want a challenging career – come and work for us! We are based at our Brigade Headquarters, located at Stocklake in Aylesbury.


FAQs

Frequently Asked Questions

I have a disability – can I apply for a Support Staff role?

Yes you can. We welcome all applications. As part of the recruitment process, you will be asked if you have a disability, and asked to give details of the type of adjustments you may require in order to take part in the selection process and to fulfil the role you are applying for, should you be successful. Each case will be considered on an individual basis and, where reasonable adjustments can be made, your application will be progressed.

Do Support Staff receive a pension?

Yes, our Support Staff are enrolled into a local government pension scheme, unless they choose to opt out.

Do you offer any work experience or volunteering opportunities?

Yes. Although we do not offer operational work experience opportunities, we do have a number of Support Staff work experience roles available. However, this is dependent on the department you wish to work in.

Unfortunately, we do not offer volunteering opportunities.

Are there any apprentice opportunities available?

Yes. Apprentice opportunities are listed on the Jobs page when they become available.

Are Support Staff members eligible for any employee benefits?

Yes, there are many benefits to being a member of the Support Staff team, these include but are not limited to:
– Free on-site gyms
– Free on-site parking
– Employee assistance programme
– Childcare vouchers/tax-free childcare
– Annual leave entitlement
– Maternity/paternity leave
– Pension scheme
– Ride to work bicycle scheme

Would I receive a pension as a Support Staff employee?

Yes, you would be enrolled into a local government pension scheme.

Do you check if your employees have a criminal record?

We undertake Disclosure and Barring Checks for employees in all front facing roles, and where:
– Employees are new to the Authority and appointed to a role where a check is necessary
– When existing employees move into a role where a check is necessary and do not have an in-date check
– As part of the three yearly renewal process for all employees with enhanced checks
During the three-year period, if there is anything relevant, employees are required to declare it.

My faith requires me to fast; can I still apply for Support Staff roles?

Yes, you can still fast, but it is important that all members of the Service are able to perform their core role while on duty. We encourage staff who choose to fast to discuss it with their line manager. Employees have a responsibility for being fit for duty and, where fasting has affected a member of staff adversely, they must tell their manager immediately.

What are the working hours for Support Staff roles?

Contractual hours of work for Support Staff employees are 37 hours a week. Their normal pattern of work is agreed with their line manager, and can be varied to meet service requirements following appropriate consultation with the employee.