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Learning & Development Administrator Apprentice




Closing Date:

7 December 2022






Headquarters, Stocklake, Aylesbury, Buckinghamshire, HP20 1BD.


£18,328 – £18,355 a year (National Living Wage)


  • 2 Year Fixed Term Contract
  • Full time
  • 37 hour week
  • Local Government Pension Scheme
  • Good annual leave entitlement
  • Employee benefits
  • Employee Assistance Programme
  • Occupational Health
  • Free onsite parking
  • Onsite gym facilities

An exciting opportunity has arisen here at Buckinghamshire Fire & Rescue Service for a Learning & Development Administrator Apprentice.

About us

Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. Not all lifesavers wear uniforms. We employ around 100 people from specialist support staff to education and fire prevention. We are a diverse, welcoming community – will you join us?

Find out more about us and our values at

Our apprenticeships are designed to give you the hands-on experience needed in a real job. They will bring out the best in you, with real responsibilities, real challenges, real projects and scope to grow your career.

The work is fast paced, reactive and sometimes challenging.

About the role

You’ll study and achieve the Level 3 Business & Administration apprenticeship qualification throughout the duration of this Learning & Development Administrator apprenticeship.

This role is responsible for providing administrative support across the full range of activities within the Organisational Development department, including but not limited to: facilitation of Assessment & Development Centres and training courses, supporting the Employee Development Officer by creating and maintaining employee online development folders, assisting with the administration of the Organisational Development customer helpdesk, ensuring calendars for the team and Operational Training are kept up to date as well as any planning and training documents, maintaining the accuracy and security of employee personal files.

About you

We are looking for a team player who can deliver to a high standard, demonstrating initiative and attention to detail with excellent communication and organisational skills. Demonstrating good customer service and a ‘can do’ attitude is essential.

What are the entry requirements?

To be eligible to apply for this role, you will need to have:

  • GCSE’s in Maths and English A* – C/4-9 (or equivalent).
  • Full Driving License

We are looking for someone who can communicate effectively with a wide range of people, and enjoys working in a team environment, with:

  • A ‘can do’ attitude
  • A willingness to learn

What certification will you achieve?

Level 3 Business & Administration apprenticeship.

How will I be assessed?

Assessments include.

  • Formal external courses and examinations
  • On the job observations
  • Evidence of your duties/tasks performed
  • Reports from mentors and managers
  • Production of an e-portfolio of evidence
  • End point assessment

What happens after the apprenticeship?

At the end of the apprenticeship scheme, we will work closely with you to identify the next steps.

  • If available applying for a Permanente position
  • Opportunities for further education


If there are any adaptions or adjustments, we can make to assist you in your application or with our recruitment process, please contact us via email or telephone.

Please find the job description in the link below for more information about the role.

(Internal applicants please log in using your iTrent Self Service username and password)


Frequently Asked Questions

I have a disability – can I apply for a Support Staff role?

Yes you can. We welcome all applications. As part of the recruitment process, you will be asked if you have a disability, and asked to give details of the type of adjustments you may require in order to take part in the selection process and to fulfil the role you are applying for, should you be successful. Each case will be considered on an individual basis and, where reasonable adjustments can be made, your application will be progressed.

Do Support Staff receive a pension?

Yes, our Support Staff are enrolled into a local government pension scheme, unless they choose to opt out.

Do you offer any work experience or volunteering opportunities?

Yes. Although we do not offer operational work experience opportunities, we do have a number of Support Staff work experience roles available. However, this is dependent on the department you wish to work in.

Unfortunately, we do not offer volunteering opportunities.

Are there any apprentice opportunities available?

Yes. Apprentice opportunities are listed on the Jobs page when they become available.

Are Support Staff members eligible for any employee benefits?

Yes, there are many benefits to being a member of the Support Staff team, these include but are not limited to:
– Free on-site gyms
– Free on-site parking
– Employee assistance programme
– Childcare vouchers/tax-free childcare
– Annual leave entitlement
– Maternity/paternity leave
– Pension scheme
– Ride to work bicycle scheme

Would I receive a pension as a Support Staff employee?

Yes, you would be enrolled into a local government pension scheme.

Do you check if your employees have a criminal record?

We undertake Disclosure and Barring Checks for employees in all front facing roles, and where:
– Employees are new to the Authority and appointed to a role where a check is necessary
– When existing employees move into a role where a check is necessary and do not have an in-date check
– As part of the three yearly renewal process for all employees with enhanced checks
During the three-year period, if there is anything relevant, employees are required to declare it.

My faith requires me to fast; can I still apply for Support Staff roles?

Yes, you can still fast, but it is important that all members of the Service are able to perform their core role while on duty. We encourage staff who choose to fast to discuss it with their line manager. Employees have a responsibility for being fit for duty and, where fasting has affected a member of staff adversely, they must tell their manager immediately.

What are the working hours for Support Staff roles?

Contractual hours of work for Support Staff employees are 37 hours a week. Their normal pattern of work is agreed with their line manager, and can be varied to meet service requirements following appropriate consultation with the employee.