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Receptionist, Administrator




Closing Date:

31 March 2023 at Midnight






Headquarters, Stocklake, Aylesbury, Buckinghamshire, HP20 1BD.


£22,806 – £23,376 a year (Full Time Equivalent rates)


  • Permanent Contract
  • Part time
  • 22.2 – 29.6 hour week
  • Local Government Pension Scheme
  • Good annual leave entitlement
  • Employee benefits
  • Employee Assistance Programme
  • Occupational Health
  • Free onsite parking
  • Onsite gym facilities

We are currently recruiting for two Receptionist / Administrators based at our Headquarters in Aylesbury.

About us

Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to fire prevention. We are a diverse, welcoming community – will you join us?

Find out more about us and our values at

Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This why we support flexible and hybrid working.

About the role

The post holders will provide an efficient reception/front of house service. Ensuring excellent customer service delivery throughout the reception, front of house functions. They will act as a point of contact for both internal and external customers and with a good working knowledge of Microsoft packages and modern telephone answering management systems. The role will involve the following:

  • Being responsible for dealing with all incoming calls via the switchboard, enquiries via our enquires email address and visitors on arrival
  • Efficiently taking and passing on information
  • Greeting visitors courteously, efficiently and directing them appropriately
  • Receive delivery and collection of business letters/packages
  • To undertake various administrative duties. This includes electronic ordering and goods receipting, invoicing and electronic record keeping/updating

The right candidates will be joining a facilities team who play a key role in providing great places for visitors and staff to work from across Buckinghamshire and Milton Keynes.

The posts are currently for a three day position and a four day position. There is however some flexibility in hours of work which can be discussed during the interview process.

About you

We are looking for someone who is:

  • A good communicator
  • Able to plan and prioritise workloads
  • Able to work confidently on own initiative and without direct supervision

Experience and skills required

The successful candidates should have experience of working:

  • In an administrative role or environment
  • On a reception, front of house function
  • A switchboard

They should also be able to:

  • Use Microsoft Office Packages and input data
  • Work to time sensitive deadlines with attention to detail

Application & Interviews

If there are any adaptions or adjustments we can make to assist you in your application or with our recruitment process, please contact us via email or telephone.

For further information about the role please review the job description, which can be downloaded via the link below.

(Internal applicants please log in using your iTrent Self Service username and password)

Abatement & Protected Pension

If are in receipt of a Firefighter’s pension, before taking up employment with Buckinghamshire & Milton Keynes Fire Authority you are required to notify Human Resources as Abatement Rules may apply.


Frequently Asked Questions

I have a disability – can I apply for a Support Staff role?

Yes you can. We welcome all applications. As part of the recruitment process, you will be asked if you have a disability, and asked to give details of the type of adjustments you may require in order to take part in the selection process and to fulfil the role you are applying for, should you be successful. Each case will be considered on an individual basis and, where reasonable adjustments can be made, your application will be progressed.

Do Support Staff receive a pension?

Yes, our Support Staff are enrolled into a local government pension scheme, unless they choose to opt out.

Do you offer any work experience or volunteering opportunities?

Yes. Although we do not offer operational work experience opportunities, we do have a number of Support Staff work experience roles available. However, this is dependent on the department you wish to work in.

Unfortunately, we do not offer volunteering opportunities.

Are there any apprentice opportunities available?

Yes. Apprentice opportunities are listed on the Jobs page when they become available.

Are Support Staff members eligible for any employee benefits?

Yes, there are many benefits to being a member of the Support Staff team, these include but are not limited to:
– Free on-site gyms
– Free on-site parking
– Employee assistance programme
– Childcare vouchers/tax-free childcare
– Annual leave entitlement
– Maternity/paternity leave
– Pension scheme
– Ride to work bicycle scheme

Would I receive a pension as a Support Staff employee?

Yes, you would be enrolled into a local government pension scheme.

Do you check if your employees have a criminal record?

We undertake Disclosure and Barring Checks for employees in all front facing roles, and where:
– Employees are new to the Authority and appointed to a role where a check is necessary
– When existing employees move into a role where a check is necessary and do not have an in-date check
– As part of the three yearly renewal process for all employees with enhanced checks
During the three-year period, if there is anything relevant, employees are required to declare it.

My faith requires me to fast; can I still apply for Support Staff roles?

Yes, you can still fast, but it is important that all members of the Service are able to perform their core role while on duty. We encourage staff who choose to fast to discuss it with their line manager. Employees have a responsibility for being fit for duty and, where fasting has affected a member of staff adversely, they must tell their manager immediately.

What are the working hours for Support Staff roles?

Contractual hours of work for Support Staff employees are 37 hours a week. Their normal pattern of work is agreed with their line manager, and can be varied to meet service requirements following appropriate consultation with the employee.