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Resource Support Officer




Closing Date:

17 May 2022 at Midnight






Headquarters, Stocklake, Aylesbury, Buckinghamshire, HP20 1BD


£30,343 – £31,025 a year, this is inclusive of the 7.5% out of hours retainer


  • Full time
  • Permanent contract
  • 42 hour week with on call
  • Additional 7.5% out of hours retainer
  • Local Government Pension Scheme
  • Good annual leave entitlement
  • Employee benefits
  • Employee Assistance Programme
  • Occupational Health
  • Free onsite parking
  • Onsite gym facilities

Do you thrive under pressure? Consider yourself a problem solver? Then we have the job for you! We are currently recruiting for a Resource Support Officer.

About us

Buckinghamshire Fire & Rescue Service has 19 stations that are strategically placed around the county. Our vision is to make Buckinghamshire and Milton Keynes the safest place in the UK in which to live work and travel.  To do this we need more than just Firefighters. Our support staff are the back bone of our service and help get our fire engines out to incidents.

We are expanding our Resource Management Team (RMT) and looking for someone suitably qualified to work within a busy Resource Management environment. The purpose of this role is to provide support to the RMT by assisting in the management of operational resourcing and provide a link between Operational Stations, Thames Valley Fire Control (TVFC) and our Duty Officers.

Job role

  • Manage resources in the event of the Operational Support Room being established
  • Support the response to events such as significant protracted incidents or spate conditions
  • Manage business continuity arrangements for major events or instances where the resilience of the Service may be affected

Key skills desired

  • Problem solving
  • Customer service
  • Multi-tasking and organisational skills
  • Can use Excel and other Microsoft applications
  • Be able to work on your own and as part of a busy team

The Resource Management Team hours will usually be 12 hour shifts from 07:00 – 19:00. This is on a rotating shift pattern and the successful applicant will be expected to work an average of 42 hours a week.

If there are any adaptions or adjustments we can make to assist you in your application or with our recruitment process, please let us know.

For further information please review the job description via the link below.

(Internal applicants please log in using your iTrent Self Service username and password)


Frequently Asked Questions

I have a disability – can I apply for a Support Staff role?

Read answer

Yes you can. We welcome all applications. As part of the recruitment process, you will be asked if you have a disability, and asked to give details of the type of adjustments you may require in order to take part in the selection process and to fulfil the role you are applying for, should you be successful. Each case will be considered on an individual basis and, where reasonable adjustments can be made, your application will be progressed.

Do Support Staff receive a pension?

Read answer

Yes, our Support Staff are enrolled into a local government pension scheme, unless they choose to opt out.

Do you offer any work experience or volunteering opportunities?

Read answer

Yes. Although we do not offer operational work experience opportunities, we do have a number of Support Staff work experience roles available. However, this is dependent on the department you wish to work in.

Unfortunately, we do not offer volunteering opportunities.

Are there any apprentice opportunities available?

Read answer

Yes. Apprentice opportunities are listed on the Jobs page when they become available.

Are Support Staff members eligible for any employee benefits?

Read answer

Yes, there are many benefits to being a member of the Support Staff team, these include but are not limited to:
– Free on-site gyms
– Free on-site parking
– Employee assistance programme
– Childcare vouchers/tax-free childcare
– Annual leave entitlement
– Maternity/paternity leave
– Pension scheme
– Ride to work bicycle scheme

Would I receive a pension as a Support Staff employee?

Read answer

Yes, you would be enrolled into a local government pension scheme.

Do you check if your employees have a criminal record?

Read answer

We undertake Disclosure and Barring Checks for employees in all front facing roles, and where:
– Employees are new to the Authority and appointed to a role where a check is necessary
– When existing employees move into a role where a check is necessary and do not have an in-date check
– As part of the three yearly renewal process for all employees with enhanced checks
During the three-year period, if there is anything relevant, employees are required to declare it.

My faith requires me to fast; can I still apply for Support Staff roles?

Read answer

Yes, you can still fast, but it is important that all members of the Service are able to perform their core role while on duty. We encourage staff who choose to fast to discuss it with their line manager. Employees have a responsibility for being fit for duty and, where fasting has affected a member of staff adversely, they must tell their manager immediately.

What are the working hours for Support Staff roles?

Read answer

Contractual hours of work for Support Staff employees are 37 hours a week. Their normal pattern of work is agreed with their line manager, and can be varied to meet service requirements following appropriate consultation with the employee.