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Resource Support Officer




Closing Date:

17 July 2020 (Midnight)






Brigade Headquarters, Stocklake, Aylesbury, HP20 1BD


£27,672 – £28,294 a year


  • Permanent contract
  • 42 hour week (with On-Call, out of hours, availability)
  • Full time
  • Additional 7.5 per cent out of hours retainer (subject to conditions of service)
  • Local Government Pension Scheme
  • Good annual leave entitlement
  • Employee benefits
  • Employee Assistance Programme
  • Occupational Health
  • Free onsite parking
  • Onsite gym facilities

We are looking for dynamic individuals to join our Resource Management Team (RMT) and applications are invited from both internal and external candidates who are suitably qualified to work within a busy resource management environment.

The purpose of this role is to provide support to the RMT Station Commander by assisting in the management of operational resourcing and provide a link between our Duty Officers, operational fire stations and Thames Valley Fire Control Service (TVFCS).

The successful candidate will be required to:

  • Support the Senior Resource Support Officer (SRSO) and Team Leader in developing and maintaining up to date, policies, procedures and risk information;
  • Identify opportunities for service improvement and/or efficiencies and to communicate these to the SRSO;
  • Actively manage self-development and assist the SRSO and Team Leader with the coaching, mentoring and induction of colleagues;
  • Manage resources in the event of the Operational Support Room (OSR) being established;
  • Support the response to events such as a significant protracted incidents or spate conditions;
  • Manage business continuity arrangements for major events or instances where the resilience of the Service may be affected;
  • Support specific projects relevant to the scope and responsibilities of the position.

Applicants will be asked to provide evidence of working with data systems and may be asked to complete an assessment as part of the interview process.

RMT hours will be 12 hour shifts from 07:00 – 19:00, seven days a week on a rota basis averaging 7 shifts per 14 days.

For further information about the role please review the job description, which can be downloaded via the related downloads button below.

You can also contact Station Commander, Andrew Holtzhausen ( or Senior Resource Support Officer, Wendy Goody (

If you are interested in this vacancy, please click “Apply”.


Frequently Asked Questions

I have a disability – can I apply for a Support Staff role?

Read answer

Yes you can. We welcome all applications. As part of the recruitment process, you will be asked if you have a disability, and asked to give details of the type of adjustments you may require in order to take part in the selection process and to fulfil the role you are applying for, should you be successful. Each case will be considered on an individual basis and, where reasonable adjustments can be made, your application will be progressed.

Do Support Staff receive a pension?

Read answer

Yes, our Support Staff are enrolled into a local government pension scheme, unless they choose to opt out.

Do you offer any work experience or volunteering opportunities?

Read answer

Yes. Although we do not offer operational work experience opportunities, we do have a number of Support Staff work experience roles available. However, this is dependent on the department you wish to work in.

Unfortunately, we do not offer volunteering opportunities.

Are there any apprentice opportunities available?

Read answer

Yes. Apprentice opportunities are listed on the Jobs page when they become available.

Are Support Staff members eligible for any employee benefits?

Read answer

Yes, there are many benefits to being a member of the Support Staff team, these include but are not limited to:
– Free on-site gyms
– Free on-site parking
– Employee assistance programme
– Childcare vouchers/tax-free childcare
– Annual leave entitlement
– Maternity/paternity leave
– Pension scheme
– Ride to work bicycle scheme

Would I receive a pension as a Support Staff employee?

Read answer

Yes, you would be enrolled into a local government pension scheme.

Do you check if your employees have a criminal record?

Read answer

We undertake Disclosure and Barring Checks for employees in all front facing roles, and where:
– Employees are new to the Authority and appointed to a role where a check is necessary
– When existing employees move into a role where a check is necessary and do not have an in-date check
– As part of the three yearly renewal process for all employees with enhanced checks
During the three-year period, if there is anything relevant, employees are required to declare it.

My faith requires me to fast; can I still apply for Support Staff roles?

Read answer

Yes, you can still fast, but it is important that all members of the Service are able to perform their core role while on duty. We encourage staff who choose to fast to discuss it with their line manager. Employees have a responsibility for being fit for duty and, where fasting has affected a member of staff adversely, they must tell their manager immediately.

What are the working hours for Support Staff roles?

Read answer

Contractual hours of work for Support Staff employees are 37 hours a week. Their normal pattern of work is agreed with their line manager, and can be varied to meet service requirements following appropriate consultation with the employee.