Safety recalls: Can manufacturers find you?

Wed 14 Jan, 2015

Don't forget to register your domestic appliances so that you can easily be traced if there's a recall. Note: The dishwasher in the picture has been registered but hasn't been recalled!

Research published today shows that although just over a third of people who buy domestic appliances register them with the manufacturer, thousands of owners are virtually impossible to trace if a safety repair is required.

To combat this, the Association of Manufacturers of Domestic Appliances (AMDEA) has launched the Register My Appliance website. It aims to make it quicker and easier for the public to register white goods, televisions, vacuum cleaners and a whole host of other items.

According to a YouGov survey carried out for AMDEA last month, 36 per cent of purchasers of large domestic appliances make a point of always registering them with the manufacturer. But nearly a quarter of purchasers say they rarely or never register their appliances.

As part of a national campaign, Buckinghamshire Fire & Rescue Service is helping raise awareness of the Register My Appliance website, which provides access to the registration pages of 47 leading brands of domestic appliances and includes a list of products that have been recalled.

Register My Appliance aims to provide up-to-date contact information for owners who have acquired specific models of appliances within the last 12 years, so that manufacturers can issue safety updates or repair notifications to the right homes. Consumers will also be encouraged to amend their details if they move house, or sell or give away an appliance.

Neil Boustred, head of Buckinghamshire Fire & Rescue Service’s community safety team, said: “Good ownership data is key to getting safety information to the people who need it.

"We are encouraging everyone to invest a little time to register their appliances to reduce the risk of home fires and to give them peace of mind.”

AMDEA Chief Executive Douglas Herbison said: “Domestic appliances have never been safer, but we have over 100 million large appliances in use in our homes and we keep them running for 10 or many more years.

“The incidence of safety actions is very low - between six and 10 recalls a year - but, unlike cars, if manufacturers need to make a free safety adjustment, they have no way of tracing the majority of affected models.

“Register My Appliance aims to help our industry to act swiftly to contact owners if a fault is discovered in a particular batch of products.”

As well as the registration pages, the website includes an explanation of the importance of registering products, and hints and tips on safe installation and maintenance of appliances.

AMDEA is the UK trade association for the manufacturers of large and small domestic appliances, representing more than 85 per cent of the domestic appliance industry. Members are all manufacturers, importers or distributors of household appliances. 

Their products include most of the UK’s top selling brands of major white goods, other large and small kitchen appliances, heating, water heating, floor care, waste disposal and ventilation equipment.

Association members have pledged that Register My Appliance is purely a safety initiative, and the information captured will only be used if required for safety notices.