You can make a request for information in a number of ways:
Email – enquiries@bucksfire.gov.uk or InformationGovernance@bucksfire.gov.uk
Post – Buckinghamshire Fire & Rescue Service Headquarters, Stocklake, Aylesbury, HP20 1BD.
You will need to tell us your name and address because we will always respond to your request in writing (either through the post or by email).
Note: All general telephone enquiries should be made through our HQ switchboard: 01296 744400. Please note the main reception is staffed between 8:30am and 5pm Monday to Thursday and 8.30am to 4.30pm Friday. In an emergency, ring 999.
Anyone you speak to who works for the Fire Authority, at any of our Fire Stations or at Headquarters, will assist you with your request. If they are not able to provide the information immediately they will ensure that your request is dealt with. If you are sending a request by email, you can send it to enquiries@bucksfire.gov.uk or to the Democratic Services Officer Katie Nellist. If you want to discuss your request, and it may contain personal information (such as your address, age or medical condition), please telephone Katie through the main switchboard on 01296 744400 and, if she is not available, leave a message and she will return your call as soon as possible.
Whoever you contact, and by whatever means, you will be told how we will deal with your request and our best estimate of how long it will take us to provide you with the information. We record your request in a register and try to find the information you are looking for as quickly as possible. We may not be able to provide the information immediately but aim to within 20 working days.
Try to describe what you are looking for as best you can. Our “Information Guide” shows a lot of the type of information that we hold and this is published on our website. We can send you a copy of this to help you identify exactly what it is you need to know. We will also make some suggestions and maybe send some records that we think may hold the answers you are looking for.
If we think one of our partner organisations has the information we may ask them for it for you or send your request on to them (but we will only do this if you are happy for us to do that). However, it may be that you are looking for information that we no longer hold. Some of our records are considered to be of no value after a period of time (this varies from one type of record to another) and we destroy them. Sometimes records are not made – although we try to maintain informative minutes of meetings and decisions, we do not capture complete discussions, only the points that we think are important and of interest to others.
Other people’s personal information: Although we try to make as much information available as we possibly can, we do not provide personal information about our employees and others as a matter of course. We consider that personal information, such as records like home addresses and health matters, should not be provided. We do provide the names of employees and others, where it is appropriate and with their consent, and we always provide this information where the person is someone that you would have reason to contact, for example our Chief Fire Officer, directors, complaints and information officers etc.
Information that will harm a partner or supplier: We only accept information in confidence if it is necessary to obtain the information in conducting Fire Authority business and if the information would not otherwise be provided. The decision as to whether to release this information will be determined following legal consultation.
Information that affects the security of the organisation or national security: We have some information that we need to have to make risk assessments or to plan our response to major incidents. It is important that we do not make this information public for security reasons. Requests for sensitive information will normally be referred to the police.
If you think we have personal information about you (you may be an existing or ex-employee) our Information Rights Officer will ensure your request is processed appropriately and will need proof that you are the person who the information relates to. This is to ensure that information is secured effectively and to protect your privacy.
Not normally. We do charge for fire reports but, in the main, we prefer to try to give out as much information as we can free of charge. Our “Information Guide” will notify you of any categories that we do charge for. We will always tell you if there will be a charge, and will wait until we have received payment before we send you the information.
Although we will do our best to provide information in the way that you wish to receive it, we may not always be able to do this. Where a record is held as hard copy we will not normally reproduce it electronically. If you have special needs, for example problems with your sight or you wish to read the record in a language other than English, please let us know and we will try to assist you.
When we reply to your request we will provide you with information about our complaints procedure. If you notify us that you are not satisfied with our response we will pursue your request under our complaints procedure. If that procedure is exhausted, we will advise you of your rights to complain directly to the Information Commissioner.
