Job Vacancy

ICT Service Desk Technician

Are you confident being the first point of contact when issues arise, bringing calm, clarity, and timely resolutions to keep people and systems operating smoothly?

Location

Aylesbury, Buckinghamshire

Closing Date

28th Apr, 2026

Job Type

Support, Support Services

About this vacancy

Working within the Service Desk, the role focuses on keeping day-to-day ICT services running smoothly by acting as the go-to point for technical support. It involves handling a mix of user issues, system changes, and equipment setup, while making sure problems are resolved quickly and users stay informed.

Key duties:

Handle incoming ICT issues and service requests, taking ownership from first contact through to resolution
Troubleshoot a wide range of hardware, software, and network issues in a practical, user‑focused way
Set up and maintain devices, including laptops, desktops, and core software
Provide user support both remotely and on‑site when required
Manage and track requests to ensure nothing is missed and updates are clearly communicated
Carry out routine tasks such as system updates and basic maintenance
Work closely with users to understand their needs — not just their requests
Offer clear, straightforward advice on systems and the effective use of technology
Help keep processes simple and efficient so the service desk runs smoothly

Vacancy details

We are looking for someone who is:

A strong problem‑solving mindset, with the ability to work through issues logically
Confident taking ownership of issues and seeing them through to resolution
Clear and approachable communicator, able to explain technical matters in plain language
Customer‑focused, with a genuine desire to support and help others
Able to prioritise workloads and manage multiple requests without losing track
Adaptable and flexible, particularly when dealing with urgent or unexpected issues
A solid technical foundation across Windows environments, networking, and common business systems
Comfortable working independently while contributing positively as part of a team
Reliable and well organised, with strong attention to detail
Willing to learn, develop, and keep up to date with evolving technology

Experience and Qualifications Required:

Knowledge of MS Windows, Office 365, and Exchange
Strong ICT problem‑solving skills
Experience in network and PC support
Excellent written and verbal communication skills
Full UK Driving License

Salary: £29,984 – £33,356
Permanent Contract
Full Time
37-hour week
Local Government Pension Scheme
Good annual leave entitlement
Employee benefits
Employee Assistance Programme
Occupational Health
Onsite gym facilities

About Us:

Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to fire prevention. We are a diverse, welcoming community – will you join us? Find out more about us and our values at www.bucksfire.gov.uk/join-us/

Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This why we support flexible and hybrid working.

How to Apply:

We are an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status or disability are welcome. If there are any adaptions or adjustments, we can make to help you in your application, or with our recruitment process, please contact us via e-mail or telephone.

Everyone who works with us is required to have a DBS check. If you have any queries or concerns regarding this, please contact HR@bucksfire.gov.uk.

For further information about the role please review the job description. (Internal applicants please log in using your iTrent Self Service username and password)

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More vacancies

Support, Support Services

ICT Service Desk Technician

28th April, 2026

Are you confident being the first point of contact when issues arise, bringing calm, clarity, and timely resolutions to keep people and systems operating smoothly?