Have you ever wondered who answers the phone when you dial 999 in the event of an emergency?

Located in Calcot, Reading, Thames Valley Fire Control Service, serves as the central hub for handling all 999 calls related to fire and rescue incidents across the entire Thames Valley region, which includes Buckinghamshire, Oxfordshire, and Berkshire.
Our committed control room staff work seamlessly as a team, answering urgent calls with precision and offering life-saving advice during critical emergencies, ensuring the safety and well-being of those in need. Their expertise and calmness under pressure make them the backbone of our operations.

We’re pleased to share this April marks the tenth Anniversary since our Services joined forces and what a decade it has been!
To mark this major milestone, a dedicated group of 16 control room staff are carrying out a commemorative walk that will raise vital funds for the Firefighters Charity.
Why the Firefighters Charity?
This organisation provides crucial support, advice and information to Firefighters and family members when they need it most. You can find out more about this cause here – Fire Fighters Charity – Keeping our fire family happy and healthy
Event Highlights
- Date: Thursday 24 April 2025
- Location: The walk is set to begin at Aylesbury Fire Station, Buckinghamshire – through to Oxfordshire and be completed back in Royal Berkshire.
- Distance: Over 50 miles!
How can you support?
We would love your support on this cause please cheer on our dedicated group via our social media channels.
If you would like to donate to the cause, please follow this link – TVFCS connecting our counties one step at a time 10 year anniversary challenge. is fundraising for The Fire Fighters Charity