/
/
What is 1st, 2nd, 3rd and 4th Line availability?

What is 1st, 2nd, 3rd and 4th Line availability?

  • 1st Line availability is an immediate response. This means you must respond to incidents within 10 minutes.
  • 2nd Line availability is a delayed response. This means you must respond to incidents within 20 minutes.
  • 3rd Line availability is a delayed response. This means you must respond to incidents within one hour.
  • 4th Line availability is a delayed response. This means you must respond to incidents within three hours.