Skip to main content.
For emergencies
Call 999
Breadcrumbs for navigation

Recognising our community heroes 

Team Letter of Commendation awarded to members of the Aylesbury community.

Two people with framed awards in front of a fire truck

In the early hours of Monday the 2nd of August 2021, a fire broke out in a family home in Aylesbury.  All 6 members of the family became trapped by the fire and smoke. Luckily the quick-thinking actions of the neighbours prevented further injury. Before fire crews arrived Jason, an Aylesbury resident, was able to catch two children from a first-floor window. He also brought a ladder from his property to help one of the parents escape from the home. Carol, another neighbour, also caught one of the children from a firstfloor window.  

For their courageous actions The Chief Fire Officer Jason Thelwell invited Jason & Carol to Aylesbury Fire Station and presented them with a ‘Team Letter of Commendation’ certificate from The Society for the Protection of Life. 

Two people being presented with a framed award



We would once again like to thank Jason & Carol for their quick actions and for looking out for their community and neighbours.  If you find yourselves in a similar situation, please remember the following points for keeping everyone safe. 

  • Don’t tackle fires yourself. Leave it to the professionals. 
  • Keep calm and act quickly, get everyone out as soon as possible. 
  • Don’t waste time investigating what’s happened or rescuing valuables. 
  • If there’s smoke, keep low where the air is clearer. 
  • Before you open a door check if it’s warm. If it is, don’t open it – fire is on the other side. 

Call 999 as soon as you’re clear of the building. 999 calls are free. 

Similar articles
BFRS Rescue Boat with smiling crew members standing in front of it wearing BFRS Rescue Boat uniform.

Firefighters support Boat Fire Safety Week 2023

Firefighters delivered boat fire safety and seasonal water safety advice.

Still from Be #WaterWise video showing Olympic Swimmer Tom Dean MBE at a riverside location with the words Float to Live in white text on a red background

Emergency services across the Thames Valley join forces with local Olympic swimmer to share important water safety message

As the weather gets warmer we’re working with our partners, sharing how to stay safe …

Smiling firefighter carrying boxes with Interspiro written on them in front of a BFRS delivery van

New firefighting equipment launches today in Buckinghamshire and Milton Keynes

Ensuring our firefighters are in the best position to provide you with the best response …