Does emergency lighting need to be tested?
Yes. Emergency lighting should be tested once a month to ensure that it is working and the findings of the test recorded. Emergency lighting should also be tested once a year by a competent person.
I think there are gas cylinders being stored dangerously, is this an issue for the fire service?
Gas cylinders for barbecues and patio heaters need to be stored, handled and used properly. Store gas cylinders in an upright position outside of the home, away from drains, heat, and sources of ignition. Buckinghamshire Fire & Rescue Service does not enforce the storage of gas cylinders at domestic addresses. Concerns about gas cylinder storage should be referred to the Environmental Health department local to the address.
My neighbour has high hedges is this a fire risk?
High hedges are not a fire safety concern, they are an issue to address in the first instance with the person whose land the hedge is on. If this is unsuccessful and the high hedge meets certain criteria, you can ask your council for a complaint form, but be aware that you may need to pay the council a fee to consider your complaint.
Do I need to let you know I am having a bonfire?
Bonfires can be a fire risk, so we would always recommend looking for alternative ways to get rid of your waste. Some areas of Buckinghamshire and Milton Keynes are designated smoke free areas which means that you will need to check with your local council if a restriction affects your address. You do not need to notify Buckinghamshire Fire & Rescue Service of your intent to have a bonfire.
I am worried a fire engine could not get down my road, can you help?
Buckinghamshire Fire & Rescue Service regularly receives complaints about nuisance parking, despite having no power to regulate it. Concerns about parking that poses an immediate danger to the public, such as preventing an emergency vehicle from accessing a street, should be reported to Thames Valley Police online or by calling the non-emergency number 101.
Do you provide school assemblies or lessons?
Buckinghamshire Fire & Rescue Service aims to provide an educational engagement visit to every Year 5 child in primary school. To arrange an educational engagement visit, please email education@bucksfire.gov.uk with the name and address of the school, a contact name and phone number and if any of the pupils have special educational needs.
Do you visit groups to provide fire safety talks?
Organisations such as the Women’s Institute, residents in sheltered housing, carers, district nurses etc. may request a talk about fire safety in the home. These are delivered by a Community Safety Co-ordinator who will liaise with the group to confirm desired content and an appropriate time. To request a fire safety talk email communitysafetyteam@bucksfire.gov.uk with the name of the group, the address of the group’s regular meeting place, a preferred day/night of the week, a contact name and phone number.
How do I request a fire safety talk for my group?
Organisations such as the Women’s Institute, residents in sheltered housing, carers, district nurses etc. may request a talk about fire safety in the home. These are delivered by a Community Safety Co-ordinator who will liaise with the group to confirm desired content and an appropriate time. To request a fire safety talk email communitysafetyteam@bucksfire.gov.uk with the name of the group, the address of the group’s regular meeting place, a preferred day/night of the week, a contact name and phone number.
How do I book a visit for my group to my local fire station?
Educational station visits can be arranged for Scouts/Guides/similar organisations to learn about the Firefighters role and equipment, fire safety, what to do in the event of a fire and how to call the emergency services. They are also appropriate for home educated children, charities or organisations supporting those with special educational needs and disabilities. Please email Education@Bucksfire.gov.uk including: group name, address of the group’s regular meeting place, a preferred day/night of the week, a contact name and phone number.
I am concerned that someone I know might be a hoarder, what do I do?
A person with a tendency to hoard or diagnosed with hoarding disorder may be at increased risk from fire due to the amount of materials within their home causing extra fire loading. They may also experience difficulty in exiting the premises quickly in the event of emergency. We run a confidential peer support group to enable those who hoard, or family, friends or carers who support hoarders, to discuss the condition, obtain peer support, information and advice. Home fire safety advice can also be offered during a Home Fire Safety Visit.
I am worried about someone with mental health difficulties, what do I do?
If there is an immediate risk to their life, dependent on the circumstances you would need to request police or ambulance attendance by calling 999. If you are concerned about the mental health of an individual, encourage them to see a medical professional such as their doctor, mental health team, or accident and emergency department.
I am worried about someone with a visual impairment, what do I do?
During a Home Fire Safety Visit we can review fire safety within the home of the person with visual impairment and provide advice to reduce their risk from fire. The person with visual impairment can consent to be referred to the local sensory service for assessment, and provision of appropriate specialist advice and equipment. A Home Fire Safety Visit can only be requested on behalf of someone else when they have consented to their details being shared for this purpose.
I am worried about someone with hearing loss, what do I do?
During a Home Fire Safety Visit we can review fire safety within the home of the person with hearing loss and provide advice to reduce their risk from fire. The person with hearing loss can consent to be referred to the local sensory service for assessment, and provision of appropriate specialist advice and equipment. A Home Fire Safety Visit can only be requested on behalf of someone else when they have consented to their details being shared for this purpose.
I am worried about someone who has mobility issues, what do I do?
A person with mobility issues or disability may be at increased risk from fire through dropping or knocking over a lit item such as a candle or cigarette and not being able to retrieve it. Fire safety advice to reduce this risk can be offered during a Home Fire Safety Visit. A Home Fire Safety Visit can only be requested on behalf of someone else when they have consented to their details being shared for this purpose.
I am worried my child has a problem with fire, what do I do?
If a child in your family or that you care for is engaging in fire play or firesetting, you may wish to refer them to the Firewise, Buckinghamshire Fire & Rescue Service’s Firesetter Intervention Scheme.
Do you carry out home fire safety checks?
Yes, we do. Home Fire Safety Checks (HFSCs) or Home Fire Safety Visits (HFSV) as we call them, are a service for people who are at increased risk from fire. An HFSV can only be requested on behalf of someone else when they have consented to their details being shared for this purpose.
Do you fit smoke alarms?
A person is around eight times more likely to die from a fire if they do not have a working smoke alarm in their home. This risk is heightened if that person is older or living with disability. Smoke alarms are fitted where needed during Home Fire Safety Visit. For those living in rented property, the landlord is responsible for providing working smoke alarms on the first day of your tenancy and replacing them when required.
How do I book a Home Fire Safety Visit?
Home Fire Safety Visits are a service for people who are at increased risk from fire. During a Home Fire Safety Visit, fire safety and general wellbeing will be considered, and advice provided. Click here to find out more about the visit.
Do Support Staff receive a pension?
Yes, our Support Staff are enrolled into a local government pension scheme, unless they choose to opt out.
Do you offer any work experience or volunteering opportunities?
Yes. Although we do not offer operational work experience opportunities, we do have a number of Support Staff work experience roles available. However, this is dependent on the department you wish to work in.
Unfortunately, we do not offer volunteering opportunities.
Are there any apprentice opportunities available?
Yes. Apprentice opportunities are listed on the Jobs page when they become available.
Are Support Staff members eligible for any employee benefits?
Yes, there are many benefits to being a member of the Support Staff team, these include but are not limited to:
– Free on-site gyms
– Free on-site parking
– Employee assistance programme
– Childcare vouchers/tax-free childcare
– Annual leave entitlement
– Maternity/paternity leave
– Pension scheme
– Ride to work bicycle scheme
Would I receive a pension as a Support Staff employee?
Yes, you would be enrolled into a local government pension scheme.
Do you check if your employees have a criminal record?
We undertake Disclosure and Barring Checks for employees in all front facing roles, and where:
– Employees are new to the Authority and appointed to a role where a check is necessary
– When existing employees move into a role where a check is necessary and do not have an in-date check
– As part of the three yearly renewal process for all employees with enhanced checks
During the three-year period, if there is anything relevant, employees are required to declare it.
My faith requires me to fast; can I still apply for Support Staff roles?
Yes, you can still fast, but it is important that all members of the Service are able to perform their core role while on duty. We encourage staff who choose to fast to discuss it with their line manager. Employees have a responsibility for being fit for duty and, where fasting has affected a member of staff adversely, they must tell their manager immediately.