What is your gender pay gap?
Information on our gender pay gap is available here.
How many apprentices do you currently employ?
We recruit for a variety of roles throughout the year, for operational and support roles, some of these will be apprentices, and as a result numbers will change. We provide an annual report on the number of apprentices we have employed over that year, in line with the public sector apprenticeship target. The latest report can be found here.
How much do your senior officers get paid?
Information about the salaries, accountabilities and responsibilities of the Chief Fire Officer/Chief Executive, members of the Senior Management Team, and our senior managers is available here.
Who are your senior managers?
Details of our senior officers are available here. Together they make up our Senior Management Team. The Senior Management Team meets weekly. Once a month they meet for a formal Strategic Management Board meeting.
What vehicles do you have?
We have a number of operational vehicles, or “fire appliances”, details of these vehicles can be found in the individual fire station pages here.
How many fire stations do you have?
We have 19 strategically placed stations across Buckinghamshire and Milton Keynes. These comprise 10 stand-alone On-Call stations, seven combined Wholetime/On-Call stations and two Wholetime stations. More details about our fire stations and their locations can be found on our Stations page which is accessible here.
How do I request access to personal information you hold about me?
You have the right to access information about you including the right to obtain confirmation that we process your personal data, receive certain information about the processing of your personal data, and to obtain a copy of the personal data we process. For more information, and details on how to raise a request, please go to this page.
How do I make a request for information?
Our approach aims to make as much information available as possible, to be open, honest and accurate in providing this information, and in creating records that may be of public interest. There are a number of ways in which you can request information from us, details of these can be found here.
How do I thank/compliment the Fire Service?
We make every effort to provide the best possible service we can, and we aim to learn from things we do well. If you would like to let us know about something you think we have done well, or if you would like to thank one of our employees you can do so here.
How do I raise a concern about the Fire Service?
Although we make every effort to provide the best possible service we can, we understand that there may be areas in which we can improve. We will address concerns and investigate improvement opportunities by acting on suggestions received. If you would like to make a suggestion or have a concern about us you can raise these with us here.
Can I widen my driveway if there is a yellow marker post in the way?
We welcome driveway widening as it takes cars off the road and allows fire engines to pass more easily. If your building plans are obstructed by a yellow post we will normally agree to its removal. Please let our Water Officer know by clicking here. We will pass by and put up a replacement yellow plate on nearby roadside furniture.
How do I report a leaking fire hydrant, missing yellow H plates or knocked over yellow post?
Our Water Officer would be pleased to hear from you if you are aware of a leaking fire hydrant, missing yellow hydrant sign or a knocked over yellow post in Buckinghamshire or Milton Keynes. Please click here to provide details of a hydrant related matter. If the structure is not yellow then your water or gas company will be able to help.
How do I obtain a copy of a fire report?
If you need to get a copy of an incident report please send request to us by clicking here. Make sure you include your name, contact details, the date of the incident and the address where the incident occurred. Once we have received your enquiry we will contact you regarding the next steps. Please note, there may be a charge for this service.
How do I make a complaint about the Fire Service?
Although we make every effort to provide the best possible service, we may sometimes make mistakes. Your complaints are important to us. Where something has gone wrong, it helps us to put it right and improve our service. Details on how to make a complaint can be found here.
Can you come and fill a pond?
We are sorry, but we do not fill ponds because using cold chlorinated water from a town water main may kill any fish and small creatures living in it. If a natural pond dries out, it is a matter for the RSPCA, an animal rescue society or the Environment Agency. These organisations have specialist knowledge, and will be able to visit and identify actions to be taken to help any local wildlife being affected by the dry conditions.
Can you come and fill my swimming pool?
Fire services are not allowed to fill swimming pools as the water is the property of the water companies and should be paid for.
How many fire hydrants do you maintain?
We have some 14,000 fire hydrants in Buckinghamshire. 5,900 are in roads, and 8,100 are in pavements or verges. While it is an offence to park over a hydrant when it is required for firefighting, it is not an offence to park over it when it is not required. It is quite possible that several hundred hydrants will have cars parked on top of them at any one time!
Someone has parked over a fire hydrant, can I report it?
It is illegal to obstruct a fire hydrant, but the offence is only committed when the hydrant is required for firefighting. In the event of an emergency, a fire officer is empowered to move a car, for example by breaking a window and releasing the handbrake. Outside of emergency operations we can only hope that people are considerate and leave fire hydrants clear.